Refund policy

Refund Policy

 

DOMESTIC ORDERS RETURN & EXCHANGE POLICY

Return Periods:

IN STOCK ITEMS* = STORE CREDIT: 14 days from time of receiving product

MADE TO ORDER/SPECIAL ORDER/CUSTOM MADE ITEMS = STORE CREDIT: subject to approval

* New products must be in original packaging, in new condition and must not have been installed. If item is used, altered, or damaged in any way, return will be declined. 

Return and Shipping Fees:

NEW PRODUCTS* - CORRECT ITEM & FUNCTIONAL: 20% restocking fee + shipping + return shipping + 5.2% transaction fee

NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM: refund/credit value subject replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (3% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION". Credit applies towards replacement. Cancellation subject to 20% restocking fee + 5.2% transaction fee. 

NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR): 20% restocking fee + shipping + return shipping + 5.2% transaction fee

NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR):  replacement, must return incorrect or defective item. Subject to lead time for replacement item.

MADE TO ORDER ITEMS: NO RETURNS

MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR):  replacement, must return incorrect or defective item. Subject to lead time for replacement item.

MADE TO ORDER ITEMS - DAMAGED ITEM: replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (3% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION". 

INTERNATIONAL ORDERS RETURN & EXCHANGE POLICY

Return Periods:

IN STOCK ITEMS* = STORE CREDIT: no returns

MADE TO ORDER ITEMS = STORE CREDIT: no returns

* New products must be in original packaging, in new condition and must not have been installed. If item is used, altered, or damaged in any way, return will be declined. 

 

Return Fees and Shipping:

NEW PRODUCTS* - CORRECT ITEM & FUNCTIONAL: 20% restocking fee + shipping + return shipping + 5.2% transaction fee

NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM: refund/credit value replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (3% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION". Credit applies towards replacement. Cancellation subject to 20% restocking fee + 5.2% transaction fee.

NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR): 20% restocking fee + shipping + return shipping + 5.2% transaction fee

NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR):  replacement, must return incorrect or defective item. Subject to lead time for replacement item.

MADE TO ORDER ITEMS: no returns

MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR):  replacement, must return incorrect or defective item. Subject to lead time for replacement item.

MADE TO ORDER ITEMS - DAMAGED ITEM: replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (3% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION". 

 

Damaged Items & Lost Packages

Merchant provides shipping insurance ONLY if customer opts-in for "PREMIUM SHIPPING PROTECTION". Protection covers items for damage during transit. For insurance to be valid, please do make sure to CHECK FOR SHIPPING DAMAGE "ON THE SPOT" while delivery driver is on site. Otherwise, your claim will be DECLINED. If there is shipping damage, let the delivery driver MARK DOWN the damage ON THE SPOT (please make sure to take photos of the damage and the box) and REJECT the package.

 

Insurance Covers:

• Damages during transit.
• Damages identified at time of delivery.
• Lost during transit.

Does not cover

• Lost after delivery. Some common examples are "I was not home", "I did not sign for it", "It was left outside", or "It was delivered to the wrong address".
• Damages found after items have been "delivered". Coverage will be declined if damage is found after carrier already delivers the item.
• Customer failed to inspect at time of delivery. Some common examples are "I was not home", or "driver was in a big rush", or "driver did not let me inspect", or "somebody else received it". 
• 3rd party receiver failed to inspect at time of delivery.  Some common examples are "somebody at the body shop received it", or "It was left at the front desk". 

 

* Customers are responsible for their package once an item has been delivered. Please ensure that the package is in a secure environment upon delivery.

** Body shops are known to break items during installation. If damage is not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP. 

 

*** Body shops are known to lose items while items are "just sitting there", or "never touched them". If missing items are not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP. 

 

CANCELLATION POLICY

IN STOCK ITEMS - 20% restocking fees will applicable. Additionally the 5.2% transaction fee will not be refunded. 

MADE TO ORDER ITEMS (Manufacturing started) - Subject to approval - If approved a 30% restocking fee will be applicable. Additionally, the 5.2% transaction fee will not be refunded.

MADE TO ORDER ITEMS (Manufacturing not yet started) - 5.2% transaction fee will not be refunded. 

SPEICAL ORDER/CUSTOM MADE ITEMS - CAN NOT BE CANCELED 

*Shipping cost will be refunded less 5.2% transaction fees.