Terms & Conditions

All orders placed with Merchant (phone, fax, mail, text, verbal, or e-mail), either directly or through a dealer, constitute the acknowledgment and acceptance of all conditions listed below.

Returns are free for orders shipped within the U.S. We include a UPS return label in every package which is at no cost to use.

Follow the steps below for a seamless returns process:

  • - Please indicate a reason for return using one of the Return Codes listed on the order form included in your package.
  • - Attach your UPS return label to the outside of the package. There is no cost to use this label.
  • - Please make note of your tracking number so that you are able to track it on its way back to us.

You will receive an email once your return has been processed. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Shipping & Handling Information
Shipping & Handling Time Frame

The shipping time quoted in the cart is estimated shipping time by shipping companies. Handling time varies from 1 to 3 business days. If an item is out of stock, there may be a waitlist on the item, or it may be made to order.

Live stock status and incoming inventory ETA are shown on product page. To ensure the best shopping experience please call in at 1-(844) 421-0594 for eta for Pre-order & Back ordered items purchase before placing order.

Lead time for waitlisted items is made on a first come first serve basis. For made to order items, manufacturing time is generally around 2-4 weeks and transit time of 4-6 weeks.

Customers should contact the merchant BEFORE placing the order for the most accurate estimated shipping timeline. Expedite shipping is generally avaliable for additional cost.

Shipping & Handling Charges

The shipping cost quoted on the website by reflects the best estimate of shipping cost by said shipping companies. Customer must acknowledge that shipping or delivery method may differ from which is selected at time of purchase due to practical reasons.

Additional shipping costs may be assessed to reflect accurate real-world costs.

Customers must provide a commercial shipping address for oversized items which require freight shipping. Commerial Freight Shipping rates reflects the best estimate of shipping cost by freight companies shipped to a verified business address. Locations other than a business (residential home, apartment building, church, hospital, schools, military base, etc) will require additional fees. Example of fees are “residential delivery”, “liftgate delivery”, “inside delivery”, “limited access”.

In cases where a failed delivery attempt occurs, redelivery fees apply.

Deliveries

Merchant provides delivery service for parts of mainland United States. For practical reasons (insurance, safety, fraud, etc.), delivery service is preferred by most customers.

Most purchases of larger or fragile items are defaulted to "delivery" as shipping method. Lead time for delivery is subject to availability of trucks and drivers. Lead time is up to 4 weeks depending on locations of trucks and availability of drivers. The customer must contact the Merchant if a certain time frame is required.

International Orders (Outside of USA)

Customers are to be responsible for all local handling, local shipping, foreign shipping, broker fees, custom duties, import tariffs, paperwork fees, VAT, tax, and any other shipping associated fees.

Wire transfer is the preferred payment method for international orders.

Website engine does NOT accurately calculate shipping cost and time frame correctly for international orders. Customers are expected to contact the merchant BEFORE purchase for most accurate estimated shipping cost and timeline.

Damaged Items & Lost Packages

Merchant provides shipping insurance ONLY if customer opts-in for "PREMIUM SHIPPING PROTECTION". Protection covers items for damage during transit. For insurance to be valid, please do make sure to CHECK FOR SHIPPING DAMAGE "ON THE SPOT" while delivery driver is on site. Otherwise, your claim will be DECLINED. If there is shipping damage, let the delivery driver MARK DOWN the damage ON THE SPOT (please make sure to take photos and keep the box) and REJECT the package.

Covers:

  • - Damages during transit.
  • - Damages identified at time of delivery.
  • - Lost during transit.

    Does not cover:
  • -Lost after delivery. Some common examples are "I was not home", "I did not sign for it", "It was left outside", or "It was delivered to the wrong address".
  • -Damages found after items have been "delivered". Coverage will be declined if damage is found after carrier already delivers the item.
  • -Customer failed to inspect at time of delivery. Some common examples are "I was not home", or "driver was in a big rush", or "driver did not let me inspect", or "somebody else received it".
  • -3rd party receiver failed to inspect at time of delivery. Some common examples are "somebody at the bodyshop received it", or "It was left at the front desk".

    * Customers are responsible for their package once an item has been delivered. Please ensure that the package is in a secure environment upon delivery.

    ** Bodyshops are known to break items during installation. If damage is not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.

    *** Bodyshops are known to lose items while items are "just sitting there", or "never touched them". If missing items are not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.

    • Refund policy
    Domestic Orders Return & Exchange Policy

    Return Periods:

    "IN STOCK ITEMS" = STORE CREDIT: 48 hours from time of receiving product.
    "MADE TO ORDER/SPECIAL ORDER/CUSTOM MADE ITEMS" = STORE CREDIT: subject to approval.

    * New products must be in original packaging, in new condition, and must not have been installed. If item is used, altered, or damaged in any way, return will be declined.



    Return Fees and Shipping:

    "NEW PRODUCTS - CORRECT ITEM & FUNCTIONAL" = 20% restocking fee + shipping + return shipping + 5.2% transaction fee
    "NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM" = refund/credit value subject to 3rd party shipping insurance claim. Credit applies towards replacement. Cancellation subject to 20% restocking fee + 5.2% transaction fee.
    "NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR)" = 20% restocking fee + shipping + return shipping + 5.2% transaction fee
    "NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR)" = replacement, must return incorrect or defective item. Subject to lead time for replacement item.
    "MADE TO ORDER ITEMS" = no returns
    "MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR)" = replacement, must return incorrect or defective item. Subject to lead time for replacement item.
    "MADE TO ORDER ITEMS - DAMAGED ITEM" = replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (2% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION".

    International Orders Return & Exchange Policy

    Return Periods:

    "IN STOCK ITEMS" = STORE CREDIT: no returns
    "MADE TO ORDER ITEMS" = STORE CREDIT: no returns

    * New products must be in original packaging, in new condition, and must not have been installed. If item is used, altered, or damaged in any way, return will be declined.



    Return Fees and Shipping:

    "NEW PRODUCTS" = CORRECT ITEM & FUNCTIONAL: 20% restocking fee + shipping + return shipping + 5.2% transaction fee

    "NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM" = refund/credit value subject to 3rd party shipping insurance claim. Credit applies towards replacement. Cancellation subject to 20% restocking fee + 5.2% transaction fee.

    "NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR)" = 20% restocking fee + shipping + return shipping + 5.2% transaction fee

    "NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR)" = replacement, must return incorrect or defective item. Subject to lead time for replacement item.

    "MADE TO ORDER ITEMS" = no returns

    "MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR)" = replacement, must return incorrect or defective item. Subject to lead time for replacement item.

    "MADE TO ORDER ITEMS - DAMAGED ITEM" = replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (2% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION".

    Damaged Items & Lost Packages

    Merchant provides shipping insurance ONLY if customer opts-in for "PREMIUM SHIPPING PROTECTION". Protection covers items for damage during transit. For insurance to be valid, please do make sure to CHECK FOR SHIPPING DAMAGE "ON THE SPOT" while delivery driver is on site. Otherwise, your claim will be DECLINED. If there is shipping damage, let the delivery driver MARK DOWN the damage ON THE SPOT (please make sure to take photos and keep the box) and REJECT the package.

    Covers:

  • - Damages during transit.
  • - Damages identified at time of delivery.
  • - Lost during transit.

    Does not cover:
  • -Lost after delivery. Some common examples are "I was not home", "I did not sign for it", "It was left outside", or "It was delivered to the wrong address".
  • -Damages found after items have been "delivered". Coverage will be declined if damage is found after carrier already delivers the item.
  • -Customer failed to inspect at time of delivery. Some common examples are "I was not home", or "driver was in a big rush", or "driver did not let me inspect", or "somebody else received it".
  • -3rd party receiver failed to inspect at time of delivery. Some common examples are "somebody at the bodyshop received it", or "It was left at the front desk".

    * Customers are responsible for their package once an item has been delivered. Please ensure that the package is in a secure environment upon delivery.

    ** Bodyshops are known to break items during installation. If damage is not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.

    *** Bodyshops are known to lose items while items are "just sitting there", or "never touched them". If missing items are not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.

    • Cancellation policy

    "IN STOCK ITEMS" = 20% restocking fees apply. 5.2% transaction fees cannot be refunded.

    "MADE TO ORDER ITEMS (Manufacturing started)" = 30% restocking fees apply. 5.2% transaction fees cannot be refunded.

    "MADE TO ORDER ITEMS (Manufacturing not yet started)" = 5.2% transaction fees cannot be refunded.

    "SPEICAL ORDER/CUSTOM MADE ITEMS" = not cancellable

    *Shipping cost will be refunded less 5.2% transaction fees.

    Terms of service
    Terms & Conditions

    All orders placed with the Merchant (phone, fax, mail, text, verbal, or e-mail), either directly or through a dealer, constitute the acknowledgment and acceptance of all conditions listed below.

    Warranty

    "Carbon Fiber Products" = 6 months limited warranty. Limited Warranty covers discoloration. Limited warranty does not cover damages or misuse. Cracks, splits, dents are all examples of damages.
    "Wheels & Rims" = No Warranty.

    "Electrical Products" = 6 months warranty.

    Warranty Claim Procedure

    Carbon fiber products: Customer covers $100 deductible and cost of shipping.

    Electrical components: Customer covers $100 deductible and cost of shipping.

    Disclaimer

    Items sold by the Merchant may not be legal for street use in all states. It is the buyer’s responsibility to comply with applicable state laws. Buyer understands that due to strict U.S. Federal and State safety crash guidelines, the Merchant is not responsible or liable for any damages or possible injuries incurred upon possible accidents due to defective product, driver error, incorrect installations, bad judgment, or act of nature/God, Allah, Jehovah, etc. All products are intended for off-road uses only and should be used for their intended purposes only. Merchant does not take responsibility for buyer installation, modification, and unusual stress of the products. The buyer assumes all responsibilities for determining the suitability of the products. Merchant is not responsible for any damage incurred, either directly or indirectly, on the vehicles or operators/passengers within the vehicles.

    Customers should purchase Merchant products from the Exclusive Distributor in that region. Purchases made through non-official channels do not qualify for warranties.

    In Stock & Out of Stock Disclaimer

    Merchant does not guarantee accuracy of stock count displayed on website. For immediate shipment, customers should contact Merchant to verify stock availability before purchase.

    PREMIUM SHIPPING PROTECTION
    Premium Shipping Protection

    Merchant provides shipping insurance ONLY if customer opts-in for "PREMIUM SHIPPING PROTECTION". Protection covers items for damage during transit. For insurance to be valid, please do make sure to CHECK FOR SHIPPING DAMAGE "ON THE SPOT" while delivery driver is on site. Otherwise, your claim will be DECLINED. If there is shipping damage, let the delivery driver MARK DOWN the damage ON THE SPOT (please make sure to take photos and keep the box) and REJECT the package.

    Covers

  • -Damages during transit.
  • -Damages identified at time of delivery.
  • -Lost during transit.

    • Does not cover

  • -Lost after delivery. Some common examples are "I was not home", "I did not sign for it", "It was left outside", or "It was delivered to the wrong address".
  • -Damages found after items have been "delivered". Coverage will be declined if damage is found after carrier already delivers the item.
  • -Customer failed to inspect at time of delivery. Some common examples are "I was not home", or "driver was in a big rush", or "driver did not let me inspect", or "somebody else received it".
  • -3rd party receiver failed to inspect at time of delivery. Some common examples are "somebody at the bodyshop received it", or "It was left at the front desk".

    * Customers are responsible for their package once an item has been delivered. Please ensure that the package is in a secure environment upon delivery.

    ** Bodyshops are known to break items during installation. If damage is not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.

    *** Bodyshops are known to lose items while items are "just sitting there", or "never touched them". If missing items are not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.