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| Vehicle Make | Infiniti |
| Vehicle Model & Chassis | Q50 Luxe Sensory Signature Premium AWD 44mm/48mm W/O DDS |
| Vehicle Year | 2014-ON |
| Vehicle Body Type | 4 Door Sedan |
| Brand | Hovercraft Suspension |
| Product Category | Suspension |
| Installation Method | Replacement with OEM mounting points. |
| Professional Installation Recommendation | Professional installation recommended. |
| Installation Guide | Call in for instructions. |
| Package Content | Package Content 1 Pair Front Struts and Springs 1 Pair Rear Struts and Springs 1 Set Adjustment Tools |
| Estimate Installation Hours | 5 Hours |
| Additional Information |
Return and Exchange Policy
DOMESTIC ORDERS RETURN & EXCHANGE POLICY
Return Periods:
IN STOCK ITEMS* = STORE CREDIT: 48 hours from time of receiving product
MADE TO ORDER/SPECIAL ORDER/CUSTOM MADE ITEMS = STORE CREDIT: subject to approval
* New products must be in original packaging, in new condition, and must not have been installed. If item is used, altered, or damaged in any way, return will be declined.
Return Fees and Shipping:
NEW PRODUCTS* - CORRECT ITEM & FUNCTIONAL: 20% restocking fee + shipping + return shipping + 5.2% transaction fee
NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM: refund/credit value subject to 3rd party shipping insurance claim. Credit applies towards replacement. Cancellation subject to 20% restocking fee + 5.2% transaction fee.
NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR): 20% restocking fee + shipping + return shipping + 5.2% transaction fee
NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR): replacement, must return incorrect or defective item. Subject to lead time for replacement item.
MADE TO ORDER ITEMS: no returns
MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR): replacement, must return incorrect or defective item. Subject to lead time for replacement item.
MADE TO ORDER ITEMS - DAMAGED ITEM: replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (2% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION".
INTERNATIONAL ORDERS RETURN & EXCHANGE POLICY
Return Periods:
IN STOCK ITEMS* = STORE CREDIT: no returns
MADE TO ORDER ITEMS = STORE CREDIT: no returns
* New products must be in original packaging, in new condition, and must not have been installed. If item is used, altered, or damaged in any way, return will be declined.
Return Fees and Shipping:
NEW PRODUCTS* - CORRECT ITEM & FUNCTIONAL: 20% restocking fee + shipping + return shipping + 5.2% transaction fee
NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM: refund/credit value subject to 3rd party shipping insurance claim. Credit applies towards replacement. Cancellation subject to 20% restocking fee + 5.2% transaction fee.
NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR): 20% restocking fee + shipping + return shipping + 5.2% transaction fee
NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR): replacement, must return incorrect or defective item. Subject to lead time for replacement item.
MADE TO ORDER ITEMS: no returns
MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR): replacement, must return incorrect or defective item. Subject to lead time for replacement item.
MADE TO ORDER ITEMS - DAMAGED ITEM: replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (2% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION".
Damaged Items & Lost Packages
Merchant provides shipping insurance ONLY if customer opts-in for "PREMIUM SHIPPING PROTECTION". Protection covers items for damage during transit. For insurance to be valid, please do make sure to CHECK FOR SHIPPING DAMAGE "ON THE SPOT" while delivery driver is on site. Otherwise, your claim will be DECLINED. If there is shipping damage, let the delivery driver MARK DOWN the damage ON THE SPOT (please make sure to take photos and keep the box) and REJECT the package.
Covers:
Does not cover:
* Customers are responsible for their package once an item has been delivered. Please ensure that the package is in a secure environment upon delivery.
** Bodyshops are known to break items during installation. If damage is not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.
*** Bodyshops are known to lose items while items are "just sitting there", or "never touched them". If missing items are not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.
CANCELLATION POLICY
IN STOCK ITEMS - 20% restocking fees apply. 5.2% transaction fees cannot be refunded.
MADE TO ORDER ITEMS (Manufacturing started) - 30% restocking fees apply. 5.2% transaction fees cannot be refunded.
MADE TO ORDER ITEMS (Manufacturing not yet started) - 5.2% transaction fees cannot be refunded.
SPEICAL ORDER/CUSTOM MADE ITEMS - not cancellable
*Shipping cost will be refunded less 5.2% transaction fees.
Please specify the year of your vehicle and any sub-trim models your vehicle may have and pay close attention to detail in product photos. Item listings will have in the description the models the item will be compatible with. If you are still unsure, please contact one of our sales representatives.
Our lead times for all parts range between 2 ½ to 3 months! We may already have your item incoming! To check, please call one our sales representatives! In stock items ship out between 2-4 business days after purchase (US and Canada). For international orders, please contact one of our sales representatives (stocking is different for international orders).
FRP is NOT Carbon Fiber and is a composite material of carbon polymers and fiberglass. Coming in a fresh sanded and primed finish, FRP is ready for paint or wrap! Carbon Fiber, depending on the brand and part, can be offered in Pre-Preg or Vacuum Carbon. Carbon Fiber is a woven pattern of carbon fibers, standard in a 3k weave.
-Pre-Preg, also known as Dry Carbon, is a much more durable and lighter form of Carbon Fiber. Baked into its mold, Pre-Preg Carbon has the mold resin pre integrated into the piece.
-Vacuum Carbon Fiber, also known as Wet Carbon, is placed into its mold with resin and vacuum sealed into its form. Both have the same finish but have different structural formulas.
Yes we do! We offer Affirm and Shop Pay installments! Please view these payment options at checkout, and yes, you do need to be approved to finance!
We sure do! Please contact us and speak with one of our sales representatives for your custom order inquiry!
Yes! All deliveries are signature required and we do ask to inspect package and item before signature to assure item is not damaged. If item is damaged DO NOT sign or accept the package and contact us!
Commercial is only needed for freight deliveries. A commercial address can be any place of business on commercial property such as an auto shop, dealership, store, bank, etc. Residential address is and place of residence such as your home, apartment, town home, etc.
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