SOOQOO USA Front Lip for BMW X5M X5MC F95 LCI Carbon Fiber

Return and Exchange Policy

DOMESTIC ORDERS RETURN & EXCHANGE POLICY

Return Periods:

IN STOCK ITEMS* = STORE CREDIT: 48 hours from time of receiving product

MADE TO ORDER/SPECIAL ORDER/CUSTOM MADE ITEMS = STORE CREDIT: subject to approval

* New products must be in original packaging, in new condition, and must not have been installed. If item is used, altered, or damaged in any way, return will be declined. 

Return Fees and Shipping:

NEW PRODUCTS* - CORRECT ITEM & FUNCTIONAL: 20% restocking fee + shipping + return shipping + 5.2% transaction fee

NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM: refund/credit value subject to 3rd party shipping insurance claim. Credit applies towards replacement. Cancellation subject to 20% restocking fee + 5.2% transaction fee.

NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR): 20% restocking fee + shipping + return shipping + 5.2% transaction fee

NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR):  replacement, must return incorrect or defective item. Subject to lead time for replacement item.

MADE TO ORDER ITEMS: no returns

MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR):  replacement, must return incorrect or defective item. Subject to lead time for replacement item.

MADE TO ORDER ITEMS - DAMAGED ITEM: replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (2% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION". 

INTERNATIONAL ORDERS RETURN & EXCHANGE POLICY

Return Periods:

IN STOCK ITEMS* = STORE CREDIT: no returns

MADE TO ORDER ITEMS = STORE CREDIT: no returns

* New products must be in original packaging, in new condition, and must not have been installed. If item is used, altered, or damaged in any way, return will be declined. 

Return Fees and Shipping:

NEW PRODUCTS* - CORRECT ITEM & FUNCTIONAL: 20% restocking fee + shipping + return shipping + 5.2% transaction fee

NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM: refund/credit value subject to 3rd party shipping insurance claim. Credit applies towards replacement. Cancellation subject to 20% restocking fee + 5.2% transaction fee.

NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR): 20% restocking fee + shipping + return shipping + 5.2% transaction fee

NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR):  replacement, must return incorrect or defective item. Subject to lead time for replacement item.

MADE TO ORDER ITEMS: no returns

MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR):  replacement, must return incorrect or defective item. Subject to lead time for replacement item.

MADE TO ORDER ITEMS - DAMAGED ITEM: replacement if customer opted in and paid for "PREMIUM SHIPPING PROTECTION" (2% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opt in and/or pay for "PREMIUM SHIPPING PROTECTION". 

Damaged Items & Lost Packages

Merchant provides shipping insurance ONLY if customer opts-in for "PREMIUM SHIPPING PROTECTION". Protection covers items for damage during transit. For insurance to be valid, please do make sure to CHECK FOR SHIPPING DAMAGE "ON THE SPOT" while delivery driver is on site. Otherwise, your claim will be DECLINED. If there is shipping damage, let the delivery driver MARK DOWN the damage ON THE SPOT (please make sure to take photos and keep the box) and REJECT the package.

Covers:

• Damages during transit.
• Damages identified at time of delivery.
• Lost during transit.

Does not cover:

• Lost after delivery. Some common examples are "I was not home", "I did not sign for it", "It was left outside", or "It was delivered to the wrong address".
• Damages found after items have been "delivered". Coverage will be declined if damage is found after carrier already delivers the item.
• Customer failed to inspect at time of delivery. Some common examples are "I was not home", or "driver was in a big rush", or "driver did not let me inspect", or "somebody else received it". 
• 3rd party receiver failed to inspect at time of delivery.  Some common examples are "somebody at the bodyshop received it", or "It was left at the front desk". 

* Customers are responsible for their package once an item has been delivered. Please ensure that the package is in a secure environment upon delivery.

** Bodyshops are known to break items during installation. If damage is not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP. 

*** Bodyshops are known to lose items while items are "just sitting there", or "never touched them". If missing items are not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP. 

CANCELLATION POLICY

IN STOCK ITEMS - 20% restocking fees apply. 5.2% transaction fees cannot be refunded. 

MADE TO ORDER ITEMS (Manufacturing started) - 30% restocking fees apply. 5.2% transaction fees cannot be refunded. 

MADE TO ORDER ITEMS (Manufacturing not yet started) - 5.2% transaction fees cannot be refunded. 

SPEICAL ORDER/CUSTOM MADE ITEMS - not cancellable

*Shipping cost will be refunded less 5.2% transaction fees.